Support Analyst

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.  

The opportunity

The Support Analyst will report to the Manager or Supervisor of End User Support and is 100% onsite; located in the Bay Adelaide Centre, Toronto.  

• Troubleshoot and resolve Level 1/2/3 support issues from various support channels (phone calls, chats, self-service tickets); document and escalate issues further as required.
• Record all incident tickets under the appropriate severity into the ServiceNow call tracking system.
• Configure and image PC’s with the required core environment image and practice specific software.
• Provide technical support for various practice specific software applications and firm proprietary software.  Install and configure software, updates and patches.
• Troubleshoot various IT hardware issues with PC’s, printers, peripherals, etc.
• Provide device and app support for various types of mobile devices - both iOS and Android.
• Provide support for audio-visual setups, system hardware, connectivity issues in meeting rooms, and telecom issues.
• Provide technology training to new hires (one-on-one or group sessions), either in-person or virtually through online sessions.
• Assist with asset management and inventory tracking as required.
• Actively participate on various local and national IT projects/virtual teams as required.
• Participate in the after-hours on call program.

• Previous deskside support, virtual support and/or help desk experience a requirement.
• Strong knowledge of Microsoft 365, Teams and Windows 10
• Mobile device knowledge and experience - iOS and Android.
• Thorough understanding of networks, file servers and wireless technology; previous exposure to the Windows networking environment.
• Proficient knowledge of computer hardware - PC’s, printers, peripherals, laptop imaging, etc.
• Excellent interpersonal and communication skills
• Strong troubleshooting/problem solving skills and analytical ability.
• Solid organizational skills; ability to prioritize, multi-task and work in a busy, fast paced environment.
• Desire to learn and expand knowledge of the firm and the technology environment in use; develop an understanding of the business requirements of the firm.
• Flexibility to work shifts within the 8:00am-7:00pm EST
• Flexibility to work on weekends and statutory holidays when required.

Keys to your success:

KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business. 

Providing you with the support you need to be at your best 

For more information about KPMG in Canada’s Benefits and well-being, click here. 

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here.

For general recruitment-related inquiries, please contact the HR Delivery Centre at cafmcdnhrsthotline@kpmg.ca.

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at cafmcdnhrsthotline@kpmg.ca or phone: 416-777-8002 or toll free 1-888-466-4778.