Document Imaging and Records Clerk
Client Services – Client Care Centre
At OPB, the health, safety and wellness of our employees, clients, vendors, and stakeholders is our top priority. Recognizing the benefits of working from home and the collaborative teamwork experience in the office, we have commenced a gradual return to the workplace and are in the process of implementing a hybrid work model. Eligibility to participate in the hybrid work model will be assessed based on the requirements of the role. To learn more about our hiring protocols during the COVID-19 pandemic, please visit our Careers site at https://www.opb.ca/about-opb/careers.
As a Document Imaging and Records Clerk, you will provide comprehensive records and support services relating to the identification, ingestion, and maintenance of OPB's imaged and electronic records. You will operate job-related equipment and ensure that all corporate records received from all sources are imaged and indexed accurately and in a timely basis to support the electronic workflows. You will also provide retention and disposal services for both paper-based and microfilmed records.
Qualifications:
You possess an in-depth understanding of OPB’s document classes and form types in order to review all documentation received and to determine next steps. You demonstrate knowledge of and skill operating OPB’s computer systems and databases (i.e. Microsoft Office, Prism and Strata) with an understanding of a LiveLink operating environment. Strong knowledge and understanding of standard records practices and procedures, and related Client Service’s workflows and processes will be of benefit to the successful candidate. You have a thorough understanding of the types of records maintained by OPB with regard to Client Services activities and application of OPB policies and procedures. You have the ability to maintain up-to-date knowledge of records management standards and records retention procedures and schedules. In addition, you also are adept in maintaining confidential records in a computerized environment and to operate document-imaging equipment. You possess strong analytical skills, good interpersonal and communication skills, are detailed oriented and practice sound judgment.
Please visit OPB’s Career page to apply https://opb.talcura.com/candidates/home.aspx
The competition will remain open until a successful candidate is selected or until the competition is closed.
OPB is committed to providing accommodation for people with disabilities in its recruitment process. Please advise OPB if you require an accommodation and we will work with you to meet your needs. Candidates being considered for this position will be required to submit to a background screening.
At OPB, exemplary client service is at the heart of all we do. Our employees distinguish themselves through their passion for client service excellence and their steadfast commitment to protecting the pension promise for our members now, and into the future. We believe in ensuring our members have the information they need to make informed decisions about their financial and pension goals, and introduced personalized Advisory Services to support their pension journey.
Our in-house Certified Financial Planners have met one-on-one with more than 5,000 members at critical milestones in their lives – not only to help them understand their pension and retirement options, but also to help them build their overall financial literacy. We provide our employees with the learning, development, tools and support they need to excel. Our cross-disciplinary team of professionals operates in a collaborative environment of continuous improvement. As leaders and trusted advisors, we are always looking for what’s next and how best to meet the evolving needs of our clients. Our client-first, Advise & Protect approach has shaped our reputation as an industry leader for service excellence.
The Public Service Pension Plan (PSPP) is a major defined-benefit pension plan sponsored by the Government of Ontario, with a membership base of certain employees of the provincial government and its agencies, boards and commissions. With $29.3 billion in assets and with more than 90, 000 members, the PSPP is one of the largest pension plans in Canada. It is also one of the country’s oldest pension plans, successfully delivering the pension promise since the early 1920s.
For more information, please read our annual report. To learn about our hiring protocols during the COVID-19 pandemic, please visit our Careers page on www.opb.ca.