Mercury is building the banking stack for startups*. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our accounts team to help us out.
*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust®; Members FDIC.
As a member of our Accounts team focused on customer support, you’ll make sure our users are charmed by warmth and competence when they have questions or needs that aren’t being met by our product. You’ll radiate intelligence while exercising your best human qualities, like compassion and empathy, even in the face of frustration.
You’ll need to understand how our product works in detail. Banks have a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn’t always easy, but if you’re good at your job, our users will never know it.
Here are some things you’ll do on the job:
The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the saas and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a job candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following:
US employees in the New York City or San Francisco Bay area: $60,000-72,000 USD
US employees outside of the New York City or San Francisco Bay area: $53,000-65,000 USD
Canadian employees (any location): CAD 55,000–65,000