People Operations Coordinator (12-Month Contract)

  • Ontario Teachers' Pension Plan
  • Toronto, Canada
  • Nov 17, 2023
Full time Marketing

Job Description

People Operations Coordinator (12-Month Contract)

The opportunity

The People Operations Coordinator is an individual contributor that provides functional support in P&C, including, but not limited to employee inquiry management, operational process and procedures, policy guidance, program guidance as well as data entry in: Workday (HCM, LMS, Talent Modules), Degreed, and Success Finder. The People Operations Coordinator interacts with employees, managers, candidates and vendors at all levels of the organization. At the core, this role is the primary contact on P&C policy and programs for Ontario Teachers’ employees and P&C team members.

Who you'll work with

As part of a diverse team, you will partner with the Shared Services, HRIS and Payroll team, along with other members within P&C teams from Talent, Talent Attraction Total Rewards, Business Partners. As a valued member of the People Operations team, you will learn from team members and provide support on people analytics, Workday, Degreed, ServiceNow and Success Finder activities and tasks.

What you'll do

  • Assist with initiating operational activities related to our assessment tools (such as initiating requests, building out reports for candidate/employee comparisons, uploading data etc)

  • Assist with operational activities related to the certification programs

  • Responsible for operational activities related to Workday and Degreed, including but not limited to setting up lessons, programs, campaigns, pathways, tracking attendance, notifications, reporting, monitoring learning compliance and follow up etc.

  • Assist with identification/troubleshoot and testing of issues within our Talent Systems, partnering with key team members

  • Maintain work instructions on processes

  • Respond to ad hoc report requests and identify opportunities to automate reporting delivery where possible

  • Assist with responding to candidates, global employee/managers and P&C team members on general inquiries regarding all People & Culture policies, programs, process, systems and initiatives 

  • Assist with answering tickets within ServiceNow Case Management Tool to adhere to service level agreements

  • Maintain the privacy and confidentiality of people information

  • Perform and prioritize multiple tasks under time constraints with accuracy

  • Work with the team to maintain a balanced workload and service level agreements ensuring a cooperative working relationship

  • Perform other duties as assigned by Manager and People Operations Director and contribute to other P&C initiatives as needed

What you'll need

  • A post-secondary education

  • HR certificate or in progress

  • Ability to manage, perform and prioritize multiple priorities under time constraints

  • Perform detailed tasks with accuracy and minimal supervision

  • Excellent communication and interpersonal skills (written and verbal) at all levels in the organization

  • Clear process focus and organized

  • Communicate effectively both orally and in writing with employees and managers, to maintain confidentiality in daily operations

  • Customer service focused

#LI-OTPP, #LI-ER1, #LI-Hybrid

What we’re offering

  • Competitive compensation

  • Numerous opportunities for professional growth and development

  • A flexible/hybrid work environment combining in office collaboration and remote working

  • Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year

  • Employee discount programs including Edvantage and Perkopolis

  • Degreed: a digital platform that helps you quickly and easily discover, share, and track various learning resources — from courses to videos to articles and more

At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring.  We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves.  To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.

How to apply

Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application.

Accommodations are available upon request ( for candidates with a disability taking part in the recruitment process and once hired.

Candidates must be legally entitled to work in the country where this role is located.

The privacy of your personal information is important to us. Please visit our Privacy Centre to learn how we handle your personal information.

Functional Areas:

People & Culture

Requisition ID: