10 customer experience specialist jobs found

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. We’re looking for people to join our award winning Customer Experience Team in 2024! Our Customer Experience (“CX”) team sits at the heart of Xero’s purpose. Our global team is made up of knowledgeable humans who work together with Xero’s product suite, to provide award-winning support to Xero users. The Xero CX Specialists are a collaborative team, known for being...

The opportunity To provide complete information and a full spectrum of services relating to pensions and other benefits administered by the Board. Who you'll work with This role will report to the Manager, Member Experience. What you'll do Provides timely, accurate and complete range of information relating to all entitlements under programs administered. Processes pertinent information according to client's qualifications for a benefit. Applies policies and procedures Uses judgement in deciding issues and recommending/taking appropriate action within specific parameters Verifies pertinent information and determines best and/or alternative solution Maintains up-to-date knowledge and data and servicecs provided through the web Uses a variety of presentation media and methods Receives and/or assists clients in preparation of all documents mandated by the relevant legislation and/or policies or regulations Completes all documents required...

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. How you’ll make an impact The Payroll Specialist - EMEA is part of the CFO Team, which undertakes the finance function for all of Xero’s worldwide operations. The Pay Team is a global shared service within our wider CFO Team, responsible for all payroll matters across the Xero Group.   The Payroll Specialist - EMEA will be part of the team responsible for the...

How you’ll make an impact The Payroll Specialist - EMEA is part of the CFO Team, which undertakes the finance function for all of Xero’s worldwide operations. The Pay Team is a global shared service within our wider CFO Team, responsible for all payroll matters across the Xero Group.   The Payroll Specialist - EMEA will be part of the team responsible for the efficient and accurate processing of payroll for the employees  based in EMEA   You will work closely with the Payroll Manager - UK & EMEA, People Experience (PX), Finance and third party payroll providers in managing these payrolls.   Please note, this role is part time of 3-4 days a week. With the flexibility to do more nearer to month end.   What you’ll do Managing payroll for the employees based in EMEA, including Denmark, Norway, Germany and Sweden.   Working with the Payroll Manager and payroll provider in preparing and reviewing payroll submissions including company specific payroll returns,...

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. About the role The Treasury Operations Specialist role is established to help manage the day to day operations of the Groups Treasury function ensuring all Treasury transactions and banking requirements are managed efficiently and in an environment of control. The role will develop a thorough understanding of Xero’s Finance Operations and Treasury environment and...

As Mercury continues its rapid growth trajectory, navigating the complex and ever-evolving regulatory landscape becomes paramount. The fintech industry is under increased scrutiny, and regulatory compliance is not just a necessity but a competitive advantage. By ensuring that we are ahead of the curve in terms of compliance, we not only protect Mercury from potential legal and financial pitfalls but also position ourselves as a trustworthy and reliable partner for our customers. Mercury is seeking a nimble Senior Investment Compliance Specialist with a strong background in investment advisor compliance, broker-dealer compliance, and regulatory product expertise. This role requires a broad understanding of the financial regulatory landscape to ensure Mercury's compliance with all relevant regulations and laws. Some things you’ll do on the job: Assist in managing compliance programs related to our SEC Registered Investment Advisor and FINRA Regulated Broker-Dealer. Add...

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. How you’ll make an impact The Tax Manager - Americas is part of Xero’s Global Finance Team, which undertakes the finance function of all of Xero’s worldwide operations.  The Tax Team, within the wider Finance Team, is a global shared service and is responsible for all tax matters across the Xero Group including indirect & income tax compliance, tax...

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. How you’ll make an impact The Tax Manager - Americas is part of Xero’s Global Finance Team, which undertakes the finance function of all of Xero’s worldwide operations.  The Tax Team, within the wider Finance Team, is a global shared service and is responsible for all tax matters across the Xero Group including indirect & income tax compliance, tax...

Mercury is building a banking* stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 100,000 startups and small businesses from all around the world. We're looking for an Onboarding lead to join our team as our company continues to scale for the next 100k customers and beyond.  Our lively and quickly growing Onboarding team is responsible for getting customer accounts open. These companies will range from the latest tech startup cracking cheap space travel to a Peruvian farm growing sustainable coffee, so you’ll be exposed to a pretty wide range of characters and ideas. This makes our Onboarding team a crucial function to both the success and growth of Mercury but also in protecting Mercury from bad actors. As people manager on the Onboarding team, your role will consist of managing a team of specialists, including their day to day success and overall growth. You’ll also help the team scale by creating efficient processes, bringing forward...

One ought, every day at least, to hear a little song, read a good poem, see a fine picture, and, if it were possible, to speak a few reasonable words. -Johann Wolfgang van Goethe (1796) Goethe was a polymath; a poet, a scientist, a statesman. In Theory of Colours , he dared to question Isaac Newton’s scientific discoveries regarding the perception of refracted light. In Metamorphosis of Plants , Goethe described the leaf as “the true Proteus who can hide or reveal himself in all vegetal Forms.”  What does this have to do with lawyering? Everything. Goethe was also a lawyer.  To be an effective in-house lawyer at a fast-growing and multi-faceted company like Mercury, you must strive to live, work, and play like a polymath. At Mercury, we are building a banking* experience that over 100,000 startups trust. It requires creating a beautiful and seamless product experience for our customers, themselves companies that are creating products to change the world. And it also...